I am so angry I could spit... my blood pressure is rising and I can't work... PayPal! Have my PayPal story I want everyone to know it! I have been with PayPal for years and always thought they were wonderful... as a matter of fact I was inging their praise up to a couple of weeks ago. I recently did some business through PayPal and found myself with about $4000 in there.
September 6th
Well when I went to get that money out. On the 10th PayPal sends me an email saying hey wait a minute we need to verify you again. Well I have been verified for some time now but this is protection and while perturbed I can accept that. They require I fax in a copy of Bank account, Drivers License, Utility Bill and Credit Card Statement. I do so the very next morning.
September 14... PayPal emails me that my restriction will remain in place and that I need to fax in additional info... they want the last 5 transactions tracking numbers. Now I am really perturbed, how is this any of thier business. I later find out that they are concerned that I will take the money and then the payee will request the money back and thus they will be left holding the bag. They want 5 I'll send all of them... 15 go out 2 hours after recieving the email.
...and you need to pay the outstanding $408 on your other account! The other account listed is a friend of mine who I will not name, but I will say has a similar email address. The domain is the same. That is the only connection between the two of us... we might have signed up under each othere to get the bonus $5 but that would be the only other thing. I immediatly call PayPal and tell them that is not me and if they will kindly check their accounts they will see that that account has nothing to this person. I tell them I know who that is but have not had any contact with them in 2 years! The PayPal operator lets me know that he noted that in my account.
September 16 ... My request has been denied again due to insufficent paperwork. They now need 10 tracking numbers WTF!
September 16th I get another notice asking for the 10 tracking numbers and telling me that I am not liable for the money on the other account but until my "ex-partner" settles his account my account will be locked. So I call them back again and ask for a manager. No can do I am the highest authority you can speak to. I tell them again I have aleady sent in the information and they continue to ask for it. He make another note in my account and tells me there is nothing they can do at this time but wait for it to be reviewed. I ask him to accelerate the review. He places a priority on it and tells me it should take 24 hours or so.
September 17th 24 hours comes and goes and nothing happens. I call and ask for help again, I am denied any abilty to go above the operator who has no authority to resolve any issues and he tells me I should wait another 24 hours. This operator was not very nice on the phone either... I'm sure they have to handle fraud on a daily basis but they should be careful about how they do treat people. Guilty and there is no innocence.
September 18th Another 24 in the books and another call... again I am met with the inability to tell anything to anyone and other than wait for the review I get no feedback at all! I have waited 2 days, it didn't take that long when I was faxing the stuff in. I cannot get the anyone over there to let me talk to anyone who has any authority. So here I sit $4k in the hole waiting for the PayPal hostage holders to release my money. Meanwhile all of my tracking numbers have shown to be delivered. Everyone of those people have emailed me saying how pleased they are with the transaction and I cannot reap any reward from it... the bad thing is I need that PayPal to be active to do business. It looks like I'm going to have to foot the bill for the $400 my "ex-partner" owes if I want to get any of my money and possibly continue doing business with PayPal. This SUCKS!
Later on the 18th I call back and decide to be as nice and civil as I can. I am told that I will never get the ban lifted from my account until I get my ex-partner to settle his account. After explaining over and over to them I have nothing to do with this guy I get the brush off. I can no longer help you with this complaint and am hung up on.
